About the festival
Splash House is a multi-venue music festival hosted poolside at three hotel resorts in Palm Springs. GA passes include admission to all three resorts and shuttles running between all weekend. Hotel Packages includes room accommodations at one of our host venues along with GA Splash House passes.
By night, the Palm Springs Air Museum hosts our After Hours program -- a pair of open air parties back-dropped by vintage aircrafts and the glowing airport tarmac. After Hours admission is sold separately and may be purchased with or without a Splash House wristband.
Our 2018 venues include The Renaissance, The Riviera, and The Saguaro. All three venues are within two miles apart and are connected via our Splash House shuttles running throughout the weekend. After Hours is located at the Palm Springs Air Museum.
+ AFTER HOURS
After Hours is our night series on the tarmac of the Palm Springs Air Museum, including a Friday night opening party & Saturday after party. After Hours tickets include admission to both nights and shuttle transportation running to & from our host hotels. There is limited parking on site, we recommend taking the Splash House shuttles or a taxi or rideshare.
If you purchased After Hours admission or a Combo Pass (SPlash House + After Hours), you may pickup your wristband directly at the Air Museum. Please bring a printed copy of your e-ticket. This is a 21+ event and a valid ID will be required for entry.
After Hours VIP Passes include:
Private lounge with comfortable seating
Reserved premium viewing area
Private cash bar
+ WEEKEND SCHEDULE
Poolside programming at our three host resorts takes place from sundown on Saturday and Sunday. After Hours at the Air Museum is on Friday & Saturday nights, 9pm-2am.
A shuttle stop is located at each hotel and shuttles will run nonstop during festival programming hours. When you’re ready to move to another venue, simply follow the signage to find a shuttle ready to depart to the next location.
The Renaissance is our central hub. Shuttles run in two direct loops between the Renaissance and Riviera and Saguaro respectively. To get from the Riviera to Saguaro (or vice versa), take a shuttle to the Renaissance to get to where you want to go. After Hours shuttles will also be running both Friday and Saturday nights in direct routes to/from the Air Museum and each hotel venue.
Daytime Shuttle Hours (Running between hotels) Saturday: 12:00pm-9:30pm Sunday: 12:00pm-9:30pm
After Hours Shuttle Hours (Direct to/from Air Museum & hotels): Friday: 9:00pm-2:30am Saturday: 9:00pm-2:30am
+ CABANAS AND TABLES
Cabanas and tables are available for reservation at all venues. For inquiries please email VIP@splashhouse.com
+ LOCKER RENTALS
Locker rentals will be available at our three venues so you can store your belongings and have access to it all weekend. Make sure to pick up your belongings by Sunday before the end of the festival to retrieve your items.
A General Admission parking lot will be available near our box office at the Renaissance Hotel. Stay tuned for details.
Free water will be provided at all shuttle stops to keep you hydrated. Water will also be sold inside the venues.
Re-entry is allowed at all hotel venues subject to capacity.
+ NEARBY HOTELS
+ WHAT'S INCLUDED IN A TRAVEL PACKAGE?
All travel packages include a three night stay (Friday-Monday) at the Saguaro Palm Springs, Riviera Palm Springs, or Renaissance Palm Springs, plus your choice of 2 or 4 Splash House tickets and shuttle transportation between the Splash House venues. All taxes are included. Please note this is a 21+ event and all Hotel Package must be of age to receive a Splash House wristband.
+ CHOOSING A HOTEL PACKAGE
Over 1,000 rooms are available across our three resorts. These rooms are split up by type, bed configuration, and view. Browse all available room types here.
+ PAYMENT PLANS
Payment plans are available for Hotel Packages. Select the EZ Pay option at checkout to split your purchase into automatic monthly payments.
The June packages will have a maximum of 3 payments. If you purchase a June Hotel package between Feb. 13th – March 13th it will be 3 installments. March 14th – April 13th will be 2 installments and after April 13th you will pay in full.
The August Hotel packages will have a maximum of 5 payments. If you purchase an August package between Feb. 13th – March 13th it will be 5 installments. March 14th – April 13th will be 4 installments. April 14th – May 13th will be 3 installments. May 14th – June 13th will be 2 installments. After June 13th, you will pay in full.
For additional questions regarding your payment plan, please contact ticketing support at firstname.lastname@example.org
+ DO PACKAGES INCLUDE AFTER HOURS TICKETS?
No. After Hours tickets are sold separately
+ CHECK IN & CHECK OUT TIMES
We abide by the hotels’ standard check-in and check-out times, which are:
Riviera Palm Springs: Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.
Renaissance Palm Springs: Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.
Saguaro Palm Springs: Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 12pm.
+ WRISTBAND PICKUP & CHECK IN PROCESS
Package purchasers will be sent downloadable PDF tickets for the GA Splash House passes included in your package. Please print these tickets out to exchange for your wristbands at the event. You may exchange your tickets separately if others in your group are arriving at different times.
The package purchaser must be present with a photo ID and credit or debit card to check into the hotel room. This credit or debit card will be used to pay for any incidental charges or damages to the room. This does not need not need to be the same card used to purchase your package.
Hotel parking is not included in the package. Valet and self-parking are available upon arrival for additional fees. However, our complimentary shuttle transportation is available to and from the Splash House venues. As it gets closer to the event, the package purchaser will receive an email with all of the event details
+ LATE CHECK OUT
If you would like a late check out this can be added directly at the hotel once you check in.
+ CAN I ADD ADDITIONAL NIGHTS TO MY STAY?
For additional nights, please book an independent reservation for those nights in the same type of room (same bed type) with the hotel directly. Please contact us our Guest Services team with the new reservation number and your Splash House order number, and our hotel team will work to combine your stay. They can be reached at email@example.com or by phone at 1-888-833-1031.
+ ROOM REQUESTS & ALTERNATE PICKUPS
If you would like to make a room request, please reach out to our Guest Services team at firstname.lastname@example.org. We will do our best to put you next to, or as close as possible, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call. Please note the hotel will not have any information on your reservation until the week of the event.
If you have a friend arriving before you to the hotel, you will need to add your friends name to your room reservation so that they can check into the room when they arrive. Please contact our Guest Services team at email@example.com to have a name added.
+ SLEEPER SOFAS
The following room types will include a sleeper sofa –
3 Night Riviera Palm Springs in a Junior Suite with patio for 2 People
3 Night Riviera Palm Springs in a Junior Suite with balcony for 2 People
3 Night Riviera Palm Springs in a Studio Suite for 2 People
3 Night Riviera Palm Springs in a Concert Pool View Grand Deluxe Suite with patio for 2 People
3 Night Riviera Palm Springs in a Concert Pool View Grand Deluxe Suite with balcony for 2 People
3 Night Riviera Palm Springs in a Concert Pool View Premium Suite for 2 People
3 Night The Saguaro Palm Springs in a Pool View Suite for 2 People
3 Night The Saguaro Palm Springs in a Pool View Suite for 4 People
3 Night The Saguaro Palm Springs in a Pool View Suite with patio for 4 People
3 Night The Saguaro Palm Springs in a Two Bedroom Suite for 2 People
+ PURCHASING A PACKAGE AS A GIFT
If you purchased a package as a gift for someone else and you will not be in attendance, you will need to add their name to the room reservation. Contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
+ REFUNDS & CANCELLATION
We do not offer refunds on room packages as all sales are final, however this year we partnered with Lyte so you can resell a Hotel Packages once that room type becomes sold out.
I'M LOOKING TO RETURN MY PACKAGE:
- With the Fan-to-Fan Exchange you can sell back your package once that room type has sold out.
- Lyte will make you an offer on the spot - sometimes more and sometimes a little less than you paid, depending on demand. Lyte’s mission is to ensure the next fan gets to go at a fair price.
- You get paid for your package within 24 hours of the event.
- Head over to Fan-to-Fan Exchange to learn more or start your exchange
- For more details and FAQs on Lyte please visit here
+ HOTEL PACKAGE WAITLIST (IF ROOM IS SOLD OUT)
Missed out on the Hotel Package you wanted? Don't stress!
We’ve partnered with Lyte so you can request Hotel Packages once that room type becomes sold out. All passes purchased through the Exchange are guaranteed for admission, so there’s no risk of buying a fake pass.
I'M LOOKING TO REQUEST A PACKAGE THAT HAS SOLD OUT:
- Through Fan-to-Fan Exchange, you can request the Package you want with your credit card.
- Once Lyte gets a matching package from another fan, you will be charged exactly what Lyte quoted you. No hidden fees.
- You can track your status on the waitlist and cancel your request at any time until it is filled.
- After purchase, the Hotel Package will be automatically transfferred to your name.
+ PROOF OF AGE
This is a 21+ event. Your Driver's License or Passport will be required to pick up your wristband. You may not pickup additonal wristbands with your order unless that guest is present. Please make sure to keep your ID on you at all times as any venue may ask for proof of age.
Please note we are unable to accept ANY other form of ID, so please ensure you have one of these prior to the festival.
+ HOW MUCH ARE TICKETS?
Earlybird GA passes are available for purchase for $115. After Hours passes start at $35. Grab a combo pass (Splash House + After Hours admission) for the best pricing.
+ Alumni Access codes
Purchasers of 2017 Hotel Packages qualify for Alumni Access: a one hour early access to our 2018 On Sale. Your Access Code is the Order # of your 2017 Hotel Package and may be used to enter the Splash House ticketing carts beginning at 11:00AM on Tuesday, February 13th. Each access code may be used to purchase up to one Hotel Package for either or both weekends.
All sales are final and tickets are non-refundable.
+ WILL THERE BE SINGLE DAY TICKETS AVAILABLE
At this time Single Day tickets are not for sale.
+ WHEN WILL I RECEIVE MY TICKETS
E-tickets are sent out around two weeks before the event. After you purchase a ticket, you will receive a confirmation email. You will receive another email a couple weeks before the event with your Print at Home tickets.
If you did not receive your print-at-home ticket, send a request to Festival Ticketing Purchase Support
+ WRISTBAND PICKUP
Bring your ticket to our box office located at the Renaissance to pick up your wristband. Your E-ticket will be emailed to you prior to the event. If you cannot find your confirmation email, send a request for your tickets to Festival Ticketing Purchase Support.
+ DOES MY NAME NEED TO MATCH MY TICKET?
We do not match tickets with ID's, so your name does not need to match that on the ticket. A valid Photo ID is required though as this a 21+ event.
+ TICKETING SUPPORT INFORMATION
For questions or updates regarding your Splash House order, please contact ticketing support at 855-943-5418 or email@example.com. Hours of operation are Monday-Friday, 8:00AM - 5:00PM MST (Arizona Time).