Five years in and swimming strong. If you haven't been yet, familiarize yourself with the way things are run here.
Our 2017 venues include The Rennaissance, The Riviera Resort, and The Saguaro. All three venues are wtihin two miles apart and will be connected via our Splash House shuttles.
+ AFTER HOURS
After Hours is our night series on the tarmac of the Palm Springs Air Museum, including a Friday night opening party & Saturday after party. After Hours tickets include access both nights and shuttle transporation between the venue and our host hotels. Parking is avaialble on site, however we recommend taking the Splash House shuttle, a taxi or ridshare.
745 N. Gene Autry Trail, Palm Springs, CA 92262
+ CABANAS AND DAYBEDS
Cabanas and daybeds are available for reservation. For all inquiries please email VIP@splashhouse.com
+ TIMES & DATES
Poolside programming at the Rennaissance, Saguaro, and Riviera is noon to sundown on Saturday and Sunday. After Hours at the Air Museum is on Friday & Saturday nights, 9pm-2am.
Free water will be provided at all shuttle stops to keep you hydrated. Water will also be sold inside the venues.
+ WHAT TO BRING
Valid 21+ Photo ID every day and night
+ WHAT NOT TO BRING
Merchandise for Sale
Outside alcohol is not allowed inside the venues
+ LOCKER RENTALS
Locker rentals will be available at our three venues so you can store your belongings and have access to it all weekend. Make sure to pick up your belongings by Sunday before the end of the festival to retrieve your items.
SHUTTLES & TRANSPORTATION
Rides are on us! Learn everything you need to know about getting around during your Splash.
+ SHUTTLE LOCATIONS
Shuttles will run nonstop between our venues during the festival. When you’re ready to move to another venue, simply follow the signage to find a shuttle ready to depart to the next location.
After Hours shuttles will also be running both Friday and Saturday nights in direct routes to/from the Air Museum and each hotel venue. Please see the hours below.
+ DAYTIME SHUTTLE HOURS
Regular Shuttle Hours (Running between Rennaissance, Saguaro, Riviera)
+ AFTER HOURS SHUTTLE HOURS
After Hours Shuttles (Direct to/from Air Museum & Hotels):
Parking information for GA Ticket holders coming soon.
Everyone needs to pick up their wristbands at the Box Office once they arrive in Palm Springs. Learn more about this process here.
+ BOX OFFICE LOCATION & HOURS
The main box office is located at the Renaissance and will be open beginning on Friday June 8th at 5:00pm.
888 E Tahquitz Canyon Way, Palm Springs, CA 92262
Box Office Hours
If you are arriving after 10:00pm on Friday please come back to pick up your wristbands Saturday morning. Box office opens at 11:00am Saturday and Sunday.
+ PROOF OF AGE
This is a 21+ event. Your Driver's License or Passport will be required to pick up your wristband. Please make sure to keep your ID on you at all times as any venue may ask for proof of age.
Please note we are unable to accept ANY other form of ID, so please ensure you have one of these prior to the festival.
+ HOW MUCH ARE TICKETS?
Regular GA tickets are now available for purchase for $135.
All sales are final and tickets are non-refundable.
+ WILL THERE BE SINGLE DAY TICKETS AVAILABLE
At this time Single Day tickets are not for sale.
+ WHEN WILL I RECEIVE MY TICKETS
E-tickets are sent out around two weeks before the event. After you purchase a ticket, you will receive a confirmation email. You will receive another email a couple weeks before the event with your Print at Home tickets.
+ WRISTBAND PICKUP
Bring your ticket to our box office at the Renaissance to pick up your wristband. Your E-ticket will be emailed to you prior to the event. If you cannot find your confirmation email, send a request for your tickets to Festival Ticketing Purchase Support
+ TICKETING SUPPORT INFORMATION
For questions or updates regarding your Splash House order, please contact ticketing support at 855-943-5418 or firstname.lastname@example.org. Hours of operation are Monday-Friday, 8:00AM - 5:00PM MST (Arizona Time).
Getting a room at Splash House is the way to go. If you managed to get one before they ran out, check out the details here.
Self parking is available at all three hotels and limited to room package guests only. A parking fee may apply.
+ BITCHIN BALCONIES
If you are staying at one of the host hotels be sure to participate in our Bitchin’ Balconies contest by decorating your balcony and tagging us on Instagram. Contest rules & prizes will be announced soon.
+ WHAT'S INCLUDED IN A TRAVEL PACKAGE?
All travel packages include a three night stay (Friday-Monday) at the Saguaro Palm Springs, Riviera Palm Springs, or Renaissance Palm Springs, plus your choice of 2 or 4 Splash House tickets and shuttle transportation between the Splash House venues. All taxes and resort fees are included
+ CHECK IN & CHECK OUT TIMES
All travel package guests will check-in at the Valley Music Travel table located in the lobby of your travel package hotel. If there are members of your group who are not present at check-in, the Valley Music Travel staff will hold their credentials under the original purchasers name or the name the purchaser designates. If you arrive after check-in closes, please call the concierge line. The concierge representative will provide instructions to redeem your package credentials. This concierge line will be open as long as music programming is still happening. If you arrive after music ends, please see the check-in table the following day to retrieve your credentials and verify you are 21+.
Although your travel package is paid in full, you will need to provide a credit card for incidentals at check-in.
+ LATE CHECK OUT
If you would like a late check out this can be added directly at the hotel once you check in.
+ PAYMENT PLANS
Payment plans are available for travel packages. Select the EZ Pay payment plan and split the cost into automatic monthly payments.
+ WHEN IS MY NEXT PAYMENT?
For questions regarding your payment plan, please contact ticketing support at email@example.com
+ ROOM REQUESTS & ALTERNATIVE PICKUPS
If you would like to make a room request, please reach out to our package support team at firstname.lastname@example.org. The hotel will not have any information on your reservation until the week of the event. Please note, room changes and room requests are not guaranteed.
If you purchased a travel package as a gift and want to list another guest’s name as an alternate pick-up person, the original purchaser must contact Valley Music Travel at email@example.com to authorize an alternate pick-up person. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf.