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BUY PASSES

Lost & Found

Protect Your Phone View Items Our Part, Your Part FAQ's

Lost something near the pool? Don’t stress! Check the found inventory below to see what was turned in, or visit the Guest Services team at any Splash House venue during festival hours for additional help.

PROTECT

Register your mobile device to increase your chances of recovery and receive a custom mobile wallpaper for your lock screen.

If it’s ever found, the Lost & Found team will scan the code to contact you and let you know your device was found!

Click HERE

Search Lost & Found

Phone Theft

Our Part

Goldenvoice and local law enforcement are working hand in hand to address device theft. Lost and Found staff are trained to coordinate directly with law enforcement to expedite responses to reported thefts. There is a zero-tolerance policy when it comes to phone theft. Dedicated staffing, assets, and infrastructure are in place to catch thieves. Those caught in possession of stolen goods will be immediately turned over to law enforcement.

Your Part

  • Prevent device theft by keeping track of your device in high traffic areas, turning off access to airplane mode from your lock screen (in your settings) and looking out for individuals watching you and not the show.
  • Prior to arriving at Splash House, please record your phone’s serial number. If law enforcement is able to recover your device, we will need that number to reunite you with your cell phone.
  • If you suspect your phone was stolen, immediately report it to Guest Services. If your phone location is still available, an immediate notification is critical for law enforcement. If you believe you have identified the individual who has stolen your phone, flag down any staff member or law enforcement as soon as possible.
  • Post-Event: You can reach out to the Palm Springs Police Department hotline at (760) 323-8116 or file a police report here if you believe your phone was stolen. If your device begins sharing location after the event, please contact Palm Springs PD as soon as possible.

FAQs

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  • Where is Lost & Found located?

    At Guest Services at every venue! Find us during show hours next to the Mojave Learning Center at the Renaissance, the lobby at Saguaro, the lobby at Hilton Palm Springs, and next to Medical at After Hours at PSAM. See the festival map for more details.

  • When is Lost & Found open?
    • We’re available during music programming on Saturday and Sunday, and at After Hours at the Palm Springs Air Museum Friday and Saturday, each festival weekend.
    • The Mondays after show, the team will be posted in the Renaissance Palm Springs Hotel Lobby from 10:30a-2:30p. View the current inventory on this page or on the Splash House Mobile App anytime!
  • What if I left the festival? What happens now?
    • If you missed us during our service hours, but see your item on the website, submit a Claim for it! We may ask for more details before verifying ownership.
    • Once ownership is confirmed, you’ll receive a confirmation email with return options: in-person pick up, if available, or shipping. Shipping costs will be at the owner's expense.
  • How updated is the inventory on the website?

    Items are added to the website within an hour of our team receiving them.

  • What if I lost my ring in the pool?

    Real engagement and wedding rings are best left at home. If they slip off in the pool, we can't go searching for them.

  • What if I found something at the festival? Where do I turn it in?

    Take found items to any Guest Services location directly. Please DO NOT hand over items to random staff or guards.

  • I see my item! How do I get it back?
    • Visit us in person during show hours.
    • Show’s over? Submit a Claim for it online! We’ll ask for additional details to verify ownership if necessary. Once confirmed, you’ll receive a confirmation email with return options: in-person pick up, if available, or shipping.
  • What if I don’t see my item on the website?

    We encourage you to submit a Loss Report. If you don’t see your item listed. A Loss Report will notify you when something similar to your item is turned in up to 5 days after submitting the report.

  • What if I think my item was stolen?

    We recommend filing a crime report with the Palm Springs Police Department.