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If you are using a screen reader and are having problems using this website, please call (888) 842-5007 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

Offers & Order Management

Learn how to view your order, see special offers, and transfer your passes and packages.

Fan Account

Once you’ve purchased your passes, you can manage your order via Fan Account. This is the same login as your AXS Mobile App. To access Fan Account, login HERE and select ‘Fan Account’ from the left side menu. Here, you can do things like:

  • View order details
  • View payment plan and payment schedule
  • View special offers and upgrades
  • Transfer your order to a friend

Viewing/Receiving Your Tickets

How to receive/view tickets:

  • Step 1: Download the Splash House mobile app and navigate to MY PASSES from the home screen. 
  • Step 2: Sign-in with the same email address used to purchase tickets or to accept transferred tickets.
  • Step 3: Tap your Splash House tickets

Please note, your combo pass for each weekend will be loaded into your AXS account the week of each show. If you purchased multiple Season Passes, you may transfer the additional pass to others in your group. For details on transferring passes please see below.

*Tickets may also be accessed in the AXS app

Picking up Your Wristbands

For Splash House General Admission and Hotel Package purchasers and all After Hours purchasers, you will be sent AXS Mobile ID tickets for the passes included with your order. Please note, your mobile ticket(s) will be scanned at the box office in exchange for your wristband(s) that is required for Splash House and After Hours entry throughout the weekend.

If your party is arriving separately, you may transfer individual mobile tickets through your AXS account – instructions can be found below. The recipient will receive an email with a link to click to get their tickets and, if they haven’t already, to download and install the Splash House app. For security purposes your AXS Mobile ID refreshes every 60 seconds to a new QR code so any screenshot taken or printed out in advance of entry will not be valid.

*Tickets may also be accessed in the AXS app

Required for box office wristband pickup and entry:

  • ID for 21+ verification
  • Splash House or AXS Mobile app and Mobile ID (click here to download the app)

Box office will be located at the Palm Springs Convention Center – Oasis Hall. This is the ONLY pickup location for all passes and guests including After Hours GA and VIP. There will be NO pickup at the Air Museum, or any of the hotels. Parking will be available for wristband pickup -- venue & parking maps coming soon. Hours and address are below.

BOX OFFICE INFORMATION

Address:
Palm Springs Convention Center
Oasis Hall
277 N Avenida Caballeros, Palm Springs, CA 92262

Friday: 2pm-1am
Saturday: 11am-1am
Sunday: 11am-5pm

Ticket Transfers

For those of you that would like to transfer your tickets to another Splash Mate, you can use the ticket transfer feature inside Fan Account.

Here’s how:

  1. Download the Splash House mobile app and navigate to MY PASSES from the home screen.
  2. Sign-in with the same email address used to purchase tickets or to accept transferred tickets.
  3. Tap your “Splash House” ticket
  4. Tap “Transfer”
  5. Enter recipient’s first/last name + email address
  6. Tap "Continue"
  7. Review the information and tap "transfer"
  8. The recipient will receive an email with a link to click to get their tickets and, if they haven’t already, to download the Splash House or AXS app and view tickets.

A few things to remember:

  1. The Splash Mate you’re transferring to will need the Splash House or AXS app to use the tickets.
  2. More details on ticket transferring can be found here.

Hotel Package Transfers

Using the same steps as above, you may transfer your hotel package to a friend up until the cutoff date of two weeks prior to check-in. After the cutoff date, the hotel reservation will be confirmed under your name and the Splash house festival passes included with your package will be loaded into your AXS account.

Hotel Transfer Cutoff Dates:
June Weekend: May 27 at 5pm PT
August Weekend 1: July 29 at 5pm PT
August Weekend 2: August 5 at 5pm PT

Special Offers

Here’s a few offers that are currently available. They may be visible in your Fan Account depending on the pass or package you purchased.

  • Hotel Package purchasers who did not secure After Hours passes with their order can now access discounted After Hours passes via Fan Account.
  • August B2b Special: Existing August purchasers have access to book the preceding or following weekend at the discounted Earlybird Tier GA ticket price for $159.

OFFICIAL WAITLIST

Missed out on Passes or a Hotel Package? Click the links below to be added to our waitlist for any sold out inventory as it becomes available.

Join August 12-14 Waitlist
Join August 19-21 Waitlist

  • There is a deposit of $5 for signing up on the waitlist
  • If inventory becomes available and your order can be fulfilled, your deposit will apply to the order and your card will automatically be charged.
  • If inventory does not become available and your order cannot be fulfilled, then your deposit will be refunded in full.
  • Please Note: Completing a waitlist order DOES NOT guarantee passes to the event. Passes and packages are subject to availability.
  • If you wish to cancel your request, please reach out to Ticket Purchase Support at 888-481-7328 or support@festivalticketing.com.